Help within reach, whenever you need it
If your medical condition affects your confidence doing day-to-day things, Help at Hand could be for you. It’s a new mobile care service from O2 Health that gives you the peace of mind to be more independent. It might be that you’re not comfortable leaving the house without a carer or would just like the reassurance that there’s someone there if you need them. With Help at Hand, you’re only a touch of a button away from that care.
If you need help - whether you’re at home or out and about – Help at Hand’s UK-based support centre will contact a carer, friend or family member for you and stay on the line with you until you’re in safe hands. The team are on hand 24/7 with personalised support and knowledge of your medical condition - all at the touch of a button.
Help at Hand includes a range of other useful safety features. The in-built GPS technology can be used to find you if you need help. You can set up safe zones, which will send out an alert whenever your handset moves out of a particular area. And Help at Hand’s fall detector can automatically call for help if it detects that you’ve fallen.
What you’ll need
- A computer with internet access to set up the service
- O2 mobile network coverage. Check coverage in your area with the O2 Coverage Checker.
Case study: Helen’s story
Helen is 30 and has asthma and dyspraxia which affects her co-ordination and causes her to suffer frequent falls. Prior to using Help at Hand, Helen did not feel comfortable going out without company in case she fell and needed help. This was frustrating for Helen as she wanted to be able to get out and be more active, but she could not always find a friend to accompany her.
Since using Help at Hand, Helen has felt able to begin taking brisk walks on her own in her spare time. She has had falls several times while using the handset, which triggered its built-in fall detector. Helen says that the support centre got in touch with her immediately to check that she was ok and that this support was very reassuring: “It's a great relief to know that had I hurt myself, someone would have been in contact right away to make sure I got the help I needed.”
Freedom in your pocket
Overall, Helen feels that Help at Hand has had a really positive impact on her confidence and independence. She feels less anxious about going out alone. If she experiences a health problem Helen now has access to support wherever she is. In her words, “it’s like a little slice of freedom in your pocket.”
The Help at Hand service does not include the provision of medical advice, diagnosis or treatment and should not replace a personal relationship with a qualified care provider. Help at Hand is for peace of mind and can’t always be fault-free.It is subject to O2 network coverage and can be affected by factors outside O2’s control. The monthly Help at Hand service charge excludes calls, texts and data which are charged at standard Pay & Go rates. Terms apply, see full details.
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